Please read these terms carefully before using our services. They govern your use of our platform and outline your rights and responsibilities.
Key Points
Important highlights of our terms and service commitments.
Service Availability
99.9% uptime guarantee for enterprise plansData Security
Enterprise-grade encryption and security measuresSupport
24/7 support for enterprise customersCompliance
GDPR, SOC 2, and industry standard complianceAcceptance of Terms
By accessing or using our services, you agree to be bound by these Terms of Service
If you do not agree to these terms, you must not use our services
We may update these terms from time to time, and continued use constitutes acceptance
These terms apply to all users, including individuals and organizations
Service Description
We provide AI automation, data intelligence, and custom software development services
Services include cloud-based platforms, APIs, and consulting services
We reserve the right to modify, suspend, or discontinue services with notice
Service availability and features may vary by plan and region
User Accounts and Responsibilities
You are responsible for maintaining the security of your account credentials
You must provide accurate and complete information when creating an account
You are responsible for all activity that occurs under your account
You must notify us immediately of any unauthorized use of your account
Acceptable Use
You may only use our services for lawful purposes
You must not use our services to violate any applicable laws or regulations
You must not attempt to gain unauthorized access to our systems
You must not interfere with or disrupt our services or infrastructure
Intellectual Property
Our platform, software, and content remain our exclusive property
You retain ownership of your data and content uploaded to our services
You grant us a license to use your data to provide our services
We may use aggregated, anonymized data for service improvement
Payment and Billing
Fees are charged according to your selected plan and usage
Payment is due upon receipt of invoice or as specified in your plan
We may change pricing with 30 days notice
Failure to pay may result in service suspension or termination
Data and Privacy
We handle your data in accordance with our Privacy Policy
You are responsible for ensuring you have rights to data you provide
We implement appropriate security measures to protect your data
You must comply with applicable data protection laws
Limitation of Liability
Our liability is limited to the amount you paid for services in the 12 months prior
We are not liable for indirect, incidental, or consequential damages
We do not guarantee uninterrupted or error-free service
Force majeure events may affect service availability
Termination
You may terminate your account at any time through our platform
We may terminate accounts for violation of these terms
Upon termination, you lose access to your account and data
We may retain certain data as required by law or for legitimate business purposes
Additional Terms
Governing Law
These terms are governed by the laws of the jurisdiction where Mukandi Group is incorporated. Any disputes will be resolved through binding arbitration, except for claims that may be brought in small claims court.
Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
Entire Agreement
These terms, together with our Privacy Policy and any other agreements you enter into with us, constitute the entire agreement between you and Mukandi Group regarding our services.
Waiver
Our failure to enforce any provision of these terms does not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by an authorized representative.
Assignment
You may not assign or transfer your rights or obligations under these terms without our written consent. We may assign our rights and obligations to any party at any time.
Questions About These Terms?
If you have questions about these terms of service or need clarification on any provision, please contact our legal team.